The UAT Test Lead will serve as the subject matter expert for all testing activities within the Islamic Bank’s CRM Transformation Program. The role is responsible for leading, planning, coordinating, and driving User Acceptance Testing across all CRM modules—including Customer 360, Lead Management, Complaints, Case Management, Relationship Management, Onboarding, and Workflow Integrations with Islamic core banking platforms (T24, AML, OFSAA, ECM, Digital Channels).

The UAT Test Lead works closely with Business, Operations, Sharia, Technology, Vendors, and Product Owners to ensure delivery of a defect-free, compliant, and Sharia-aligned CRM solution. The role includes end-to-end responsibility for UAT strategy, test governance, execution oversight, defect triage, stakeholder communication, and UAT sign-off.

Experience in UAT, QA, or Business Analysis within Banking or Financial Services.

Leading UAT for CRM, Customer Experience Platforms, or core banking digital transformations.

Strong understanding of Islamic banking products (Murabaha, Wakala, Ijarah, Musharaka, Cards, CASA).

Experience in testing CRM integrations with core banking, AML, KYC, Workflow/ESB, and digital channels.

Proven experience using JIRA, Azure DevOps, or similar tools for test case management and defect tracking.

Solid background in agile delivery, digital transformations, and large-scale system implementations.