Contract Duration: 1 year extendable

Role Type: Outsourced, Full Time, On-Site

Key responsibilities include:

•Provide help desk support and resolve IT issues to ensure end-user satisfaction.

•Monitor and respond promptly and effectively to requests received through the IT help desk.

•Manage and process Service Desk tickets, prioritizing them on a first-in, first-out basis.

•Modify configurations, utilities, and software default settings for local workstations as needed.

•Document and maintain internal IT procedures and guidelines.

•Assist with onboarding and training new users on IT systems.

•Install, test, and configure new workstations, servers, peripheral equipment, and software.

•Maintain an inventory of all hardware, software, and software licenses.

•Oversee PC setup and deployment for new employees using standard hardware, images, and software.

•Manage user and computer group assignments in Active Directory/LDAP.

•Process timely PR/PO/invoicing for IT assets and services in line with Procurement policies.

•Coordinate procurement and billing-related tasks, ensuring compliance with operational standards.

Educational Qualification & Experience:

•Bachelor’s degree in information systems or a related field.

•A minimum of 3 years of relevant technical experience.

•Strong customer service and troubleshooting skills.

•Fluency in English (listening, speaking, reading, and writing).

•Knowledge of SAP PR/PO processes is a plus.