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Customer Service- SOP Executive
United Arab Emirates | Dubai | Full time | Salary: TBD

Company FVC Website
Industry IT Services and IT Consulting
Job Function Customer Service/Support
Experience 2 - 3 years
Education Bachelors
Post Date 24-Feb-2025
Job Expiry 26-Mar-2025
Job ID 3579

Sales Operations:

*Booking / processing Purchase Orders in the System.

*2-3 years of experience in Sales Order Processing and Logistics

*Fulfillment of the order with the customer, that includes registration of the customer, payment collection follow-up, Pickup follow-up.

*Invoicing and updating with delivery .

*Proactive follow up with customers for their orders and providing the right information.

*Pending orders review and conversion with the sales team on a regular basis.

Procurement Across all regions:

*The person must have an experience in placing orders to the vendors.

*Manage collection and follow-up with vendors.

*Share the proper ETA with the customers and the sales team.

*Inventory Management, stock forecasting.

*POS reporting and managing RMA process for all brands.


Skills/Attributes required:

*Excellent verbal and written English communication skills

*Strong understanding of SOP systems, principles, and processes

*Accurate and timely data entry skills

*Experience in working with suppliers and customers to resolve order issues

*Experienced with MS Office including Word, Excel, and Outlook

*Experience in working in Orion System, not mandatory

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