Experience: 5–10 Years
Job Summary:
We are seeking a highly skilled and experienced AV Engineer to join our team in Riyadh, Saudi Arabia. The ideal candidate will be responsible for providing post-sales support, installation, troubleshooting, and maintenance of Audio-Visual (AV) solutions. This role requires strong technical expertise, excellent customer service skills, and the ability to work closely with clients to ensure the smooth operation of AV systems.
Key Responsibilities:
*Installation & Configuration: Install, configure, and commission AV systems, including video conferencing solutions, digital signage, control systems, Video walls and Professional audio/video equipment.
*Technical Support: Provide technical support, troubleshooting, and maintenance for AV solutions to ensure optimal performance and customer satisfaction.
*Client Training: Conduct training sessions for clients on system operation and best practices.
*Issue Resolution: Diagnose and resolve hardware, software, and network-related AV issues in a timely manner.
*Documentation: Maintain detailed reports on installations, service calls, and technical issues.
*Collaboration: Work closely with pre-sales, sales, and project teams to ensure seamless project execution.
*Upgrades & Enhancements: Recommend and implement upgrades or modifications to improve system efficiency and performance.
Key Requirements:
*Experience: 5–10 years of experience in AV post-sales support, installation, and maintenance.
*Technical Skills: Strong knowledge of AV technologies, including video conferencing (Poly, Cisco, Zoom, Microsoft Teams Rooms), digital signage, control systems (Crestron, AMX, Extron), and audio solutions.
*Ability to read and interpret AV schematics and signal flow diagrams and deliver technical training and workshops
*Certifications: Relevant certifications such as CTS (Certified Technology Specialist), Crestron, Extron, or Cisco are preferred.
*Networking Knowledge: Understanding of AV over IP, network configurations, and troubleshooting.
*Customer Service: Excellent communication and interpersonal skills to interact effectively with clients.
*Location Flexibility: Willing to relocate.
Preferred Qualifications:
*Experience working on AV distributors/integrators.
*Knowledge of UCC (Unified Communications & Collaboration) solutions and their integration.
*Hands-on experience with AV system programming and automation.