Job Summary:
We are seeking an experienced ServiceNow Developer with a strong background in designing, developing, and implementing ServiceNow solutions. The ideal candidate will have at least 6 years of experience working with ServiceNow, including ITSM, ITOM, ITBM, and custom application development. The role requires hands-on expertise in scripting, integrations, and workflow automation to optimize enterprise processes.
Key Responsibilities:
ServiceNow Development: Design, configure, and customize ServiceNow applications and modules.
Scripting & Workflows: Develop scripts (Client Scripts, Business Rules, UI Policies, Script Includes) and automate workflows.
Module Implementation: Implement and enhance ServiceNow ITSM, ITOM, ITBM, HRSD, and other modules as needed.
Integrations: Develop and maintain API integrations with third-party tools (REST, SOAP, MID Server).
Configuration Management: Maintain CMDB and asset management best practices.
Performance Optimization: Ensure optimal performance and scalability of ServiceNow instances.
Security & Compliance: Implement role-based access controls (RBAC) and security best practices.
Testing & Deployment: Perform unit testing, UAT, and production deployment with version control.
Documentation: Maintain technical documentation, process flows, and knowledge base.
Stakeholder Collaboration: Work with business teams, analysts, and IT staff to understand requirements and deliver solutions.
Required Skills & Qualifications:
Experience: 6+ years of hands-on ServiceNow development experience.
Expertise: Strong knowledge of ServiceNow ITSM, ITOM, ITBM, and CMDB modules.
Scripting Knowledge: Proficient in JavaScript, Glide API, and ServiceNow scripting (Client Scripts, Business Rules, UI Actions, etc.).
Integration Skills: Experience with REST, SOAP, JSON, and API development.
UI Development: Hands-on experience with UI Pages, UI Policies, and Service Portal development.
Automation: Experience with Flow Designer, Orchestration, and Workflow development.
Security & Access Controls: Deep understanding of ACLs, RBAC, and data security best practices.
Agile Methodologies: Familiarity with Agile/Scrum methodologies for development.