Salary - 5000 AED (Sponsor Visa & Immediate Joiner Preferred)
Experience - Minimum 1-2 years of experience from Banking in Contact Center/ Call Center
Key Accountabilities:
· Deliver exceptional customer service by responding to all incoming calls with the highest level of quality and productivity.
· Identify and capitalize on sales opportunities while addressing customer inquiries, strengthening relationships, and increasing sales through cross-selling and lead generation.
· Demonstrate comprehensive product knowledge to effectively assist customers.
· Ensure timely follow-up on all customer interactions, fulfilling any requests and resolving issues as promised.
· Address customer complaints professionally and work towards efficient problem resolution.
· Maintain and update customer data and information regularly to ensure accuracy.
· Provide management with consistent and actionable customer feedback.
· Adhere to bank policies and security protocols by verifying customer identities before sharing sensitive information.
While sharing your profile mention the job title in the subject line of email.
