Job summary

The IT Services Officer provides technology support to teachers and students in the use of classroom technology, as well as training and integration of technology tools into regular curriculum. This position exists to improve student learning and to enhance the students’ experience through the use of technology. In addition, this position is responsible for managing the schools’ IT assets and networking & connectivity for staff, teachers and classrooms.

Key responsibilities

• Manage their own daily activities and the team (if applicable) to ensure clients receive effective and timely resolution of all issues in compliance with the Service Level Agreement requirements defined in the client contract and based on established objectives.
• Provide instructional technology coaching to teachers, by developing and delivering professional development sessions on technology as a teaching tool.
• Provide on-demand integration coaching.
• Work with teachers to design engaging lessons that incorporate technology.
• Monitor performance of teachers to ensure they are gaining new technology skills.
• Provide on-site desktop support to teachers, administrators and students—including assistance with the use of hardware, software, and cloud-based applications.
• Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.