We are looking for a Quality Assurance Officer to ensure our customer service processes meet the highest standards of excellence.

Key Responsibilities:

Conduct quality assurance reviews on complaint handling, correspondence, and customer interactions

Analyze service requests (SRs) to ensure compliance with policies, SLAs, and audit requirements

Provide clear and constructive feedback to improve team performance

Build and maintain Power BI dashboards to track service quality metrics and performance trends

Develop tracking tools, automate reporting, and translate complex data into visual insights

Identify service gaps and recommend process improvements across business units

What You’ll Bring:

Strong analytical and reporting skills (Power BI experience required)

Ability to evaluate complex data and drive actionable insights

Excellent communication and documentation skills

Experience in Quality Assurance or Customer Experience roles is a plus

If you’re passionate about data-driven quality management and want to make a measurable impact, we’d love to hear from you!

Industry: Banking

Compensation: Up to AED 10K PM based on experience and current compensation

Availability: Within 30 days