We are looking for a Quality Assurance Officer to ensure our customer service processes meet the highest standards of excellence.
Key Responsibilities:
Conduct quality assurance reviews on complaint handling, correspondence, and customer interactions
Analyze service requests (SRs) to ensure compliance with policies, SLAs, and audit requirements
Provide clear and constructive feedback to improve team performance
Build and maintain Power BI dashboards to track service quality metrics and performance trends
Develop tracking tools, automate reporting, and translate complex data into visual insights
Identify service gaps and recommend process improvements across business units
What You’ll Bring:
Strong analytical and reporting skills (Power BI experience required)
Ability to evaluate complex data and drive actionable insights
Excellent communication and documentation skills
Experience in Quality Assurance or Customer Experience roles is a plus
If you’re passionate about data-driven quality management and want to make a measurable impact, we’d love to hear from you!
Industry: Banking
Compensation: Up to AED 10K PM based on experience and current compensation
Availability: Within 30 days