HRSG - Innovative Business Solutions is hiring Customer Experience Officers for one of its clients. We are specifically looking for candidates who have hands-on experience in handling client inquiries via live chat, email, and telephone.

Location: Karachi, Lahore, Islamabad

Salary: 90k per month + benefits as per company policy

Qualification: Bachelor’s/Master’s degree in any field

Age Limit: Up to 29 years

Key Responsibilities:

• Manage and respond to clients’ inquiries through live chat, email, and telephone promptly and professionally.

• Provide accurate information and maintain a high standard of customer service.

• Conduct client analysis and proactively address issues or concerns.

• Promote available products and services to clients.

• Build and maintain strong, long-term relationships with clients.

• Collaborate with internal teams to ensure seamless client support.

• Contribute to achieving individual and team performance targets.

Requirements:

• Mandatory experience in handling client communication via live chat, email, and telephone.

• Prior experience in the financial services industry will be a strong advantage.

• Excellent communication skills in English and Urdu (both written and spoken).

• Strong interpersonal, multitasking, and organizational skills.

• Proficiency in MS Office and online communication tools.

• Energetic, customer-focused, and able to work independently.