Preference: Early joiners

Experience: 4 to 7 years

Key Responsibilities:

▪️Administer and support workflow-based conversationalAI platforms (low-code / no-code)

▪️Provide L2/ L3 application support for production issues

▪️Troubleshoot incidents and coordinate with internal teams and platform vendors

▪️Integrate and validate RESTAPIs for transactional intents

▪️Monitor application performance, intent success rates, and error logs

▪️Ensure compliance with security, privacy, and regulatory requirements

▪️Work closely with business teams to enhance and optimize use cases

Required Experience & Skills:

▪️4–7 years of experience in Application Support roles

▪️Experience supporting conversationalAI / chatbot platforms

▪️Strong knowledge of RESTAPIs, JSON, and integration troubleshooting

▪️Understanding of NLP, Speech Recognition, and Text-to-Speech concepts

▪️Experience in banking or financial services is preferred

▪️Strong analytical, problem-solving, and communication skills