Experience and Qualification:-

University Degree in Technology, Management or equivalent

MBA or equivalent master’s degree is preferred.

Proven leadership of enterprise CRM or front-office platform transformations

Direct experience with CRM systems like Microsoft Dynamics CRM (or Dynamics365), Salesforce

Experience working with Lighthouse CRM or comparable CRM platforms

Strong exposure to Wholesale Banking and Investment Banking & Markets environments

Experience delivering transformation under regulatory and control scrutiny

Minimum experience of 12+ years in program leadership roles in banking

Management of budgets of 50m AED onwards at a minimum

Track benefits realization and value delivery

Extensive experience in global tier 1 banking environments with a background in management consulting ideally

Experience operating under regulatory scrutiny and audit environments

Demonstrated success managing complex stakeholder and vendor landscapes

Strong regulatory and risk mindset

This is a front-to-back role, so candidates from a purely IT background will less likely be considered over candidates with front-to-back experience

Certification(s) such as SAFe, Prince2 or PMP mandatory