Key Responsibilities

• Provide L1/L2 IT support to end users

• Resolve helpdesk tickets within defined SLAs

• Install and configure software and systems

• Manage user accounts and permissions (Active Directory / Entra ID)

• Handle email setup and troubleshooting

• Perform antivirus updates and patch management

• Support SharePoint / OneDrive users

• Provide hardware support (laptops, desktops)

• Manage printers and peripherals setup

• Maintain IT asset inventory

Requirements

• 2–3 years of experience in IT Support / IT Operations

• UAE Experience mandatory

• Bachelor’s degree in Information Technology, Computer Science, or Information Systems

• Strong troubleshooting and problem-solving skills

• Excellent communication and user support skills

• Ability to work under pressure and in a team