Required Skills
Strong knowledge of IT service management processes (Incident, Problem, Change Management).
Experience with monitoring tools and service management platforms.
Ability to work with cross-functional teams and external vendors.
Understanding of system infrastructure, networks, and application support.
Knowledge of ITIL framework is preferred.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field.
3–7 years of experience in IT service delivery, IT support, or service management roles.
ITIL certification is an added advantage.