Key Responsibilities:

Handle customer inquiries, complaints, and service requests through calls, emails, and chats.

Manage customer relationships and ensure timely resolution of issues as per SLAs.

Coordinate with internal departments, suppliers, and back-office teams to ensure smooth service delivery.

Process customer orders and provide shipment updates.

Handle Track & Trace requests and proactively communicate shipment delays.

Maintain accurate customer records, master data, product details, and pricing updates.

Handle escalations and ensure a positive customer experience.

Requirements:

Previous experience in Customer Service within Supply Chain, Logistics, or Shipping

Strong communication and customer relationship management skills.

Knowledge of shipment tracking, order processing, and logistics coordination.

Ability to handle customer queries and resolve issues efficiently.

Must be in UAE