Experience Level : 13+ Years
Availability : Only Immediate Joiners (15- 30 Days max)
Mandatory skills
- ITIL processes
- ITIL certification preferred.
- Proven experience in incident management, particularly in high-availability environments.
- Flexibility to work in a 24/7 shift environment, including weekends and holidays, as per business needs.
Desired Skills
- ITIL Certification
Roles & Responsibilities
The Incident Management Shift Manager is responsible for managing incidents effectively to ensure timely resolution within agreed SLAs, maintaining service quality, and ensuring alignment with integrated ITIL processes. The role requires overseeing incident management activities during assigned shifts, including outside business hours, to minimize operational disruptions and provide consistent support.