Visa Type: Family Sponsor Visa (Immediate Joiners Preferred)
Proficient in both Arabic and English speakers
Key Accountabilities:
- Deliver exceptional customer service by responding to all incoming calls with the highest level of quality and productivity.
- Identify and capitalize on sales opportunities while addressing customer inquiries, strengthening relationships, and increasing sales through cross-selling and lead generation.
- Demonstrate comprehensive product knowledge to effectively assist customers.
- Ensure timely follow-up on all customer interactions, fulfilling any requests and resolving issues as promised.
- Address customer complaints professionally and work towards efficient problem resolution.
- Maintain and update customer data and information regularly to ensure accuracy.
- Provide management with consistent and actionable customer feedback.
- Adhere to bank policies and security protocols by verifying customer identities before sharing sensitive information.
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