Industry Preference: Banking/Insurance
Languages: Arabic & English
Experience: 4–5 years
Key Responsibilities:
Complaint Management: Monitor and respond to customer complaints on social media platforms (Facebook, Twitter, Instagram, LinkedIn) in a professional and timely manner.
Customer Engagement: Actively interact with customers, representing the brand’s voice and values.
Issue Resolution: Address negative feedback or misinformation proactively and escalate issues when necessary.