Seeking a Social Media Complaint Handler to monitor and resolve customer complaints on social media platforms. This role ensures professional, timely, and effective communication to maintain the company’s reputation and deliver an excellent customer experience.

In alignment with CBUAE regulations, you will play a crucial role in providing expert support and resolving financial complaints with confidence and integrity.

Qualifications & Requirements

Education:

Bachelor’s degree in Banking, Insurance, Finance, or a related discipline.

Skills:

Proficiency in Arabic (English proficiency is a plus).

Experience:

2-3 years of relevant experience, with at least 1 year in a similar role.

Experience working in the UAE market, with knowledge of local regulations.

Preferred: Background in insurance companies and complaint handling.