Salary - 5,000 AED (Sponsor Visa & Immediate Joiner Preferred)

Experience - Minimum 1-2 years of experience from Banking in Contact Center/ Call Center

Preferred ARABIC Speakers

SPONSOR VISA HOLDERS

Key Accountabilities:

· Deliver exceptional customer service by responding to all incoming calls with the highest level of quality and productivity.

· Identify and capitalize on sales opportunities while addressing customer inquiries, strengthening relationships, and increasing sales through cross-selling and lead generation.

· Demonstrate comprehensive product knowledge to effectively assist customers.

· Ensure timely follow-up on all customer interactions, fulfilling any requests and resolving issues as promised.

· Address customer complaints professionally and work towards efficient problem resolution.

· Maintain and update customer data and information regularly to ensure accuracy.

· Provide management with consistent and actionable customer feedback.

· Adhere to bank policies and security protocols by verifying customer identities before sharing sensitive information.