· 4+ years of technical support or developer experience working with software related problems, programming, testing or debugging/ troubleshooting in production environment
· Experience on Contact Center, Avaya/Cisco/Genesys IVRs.
· Experience in Java Applications Development and Support, on tomcat or Weblogic.
· Experience in diagnosing and correcting software related issues.
· Preferably, Experience in using Linux OS, Oracle and MS SQL, apache, tomcat, web-logic, containers, Dockers, Load Balancers, Shell Scripting.