Key Responsibilities:
Configure & manage ITOM modules (Discovery, Service Mapping, Event Mgmt, Orchestration)
Maintain and optimize CMDB & service maps
Implement AIOps features (Event Correlation, RCA, Predictive Insights)
Automate workflows using Flow Designer, JavaScript & REST APIs
Integrate third-party tools (AWS, Azure, observability platforms)
Ensure platform performance, upgrades, and issue resolution
Requirements:
3+ years' experience with ServiceNow ITOM & CMDB
Strong scripting & integration skills (JavaScript, REST APIs)
Hands-on AIOps experience
Bachelor’s in CS, IT, or related field
Preferred:
ServiceNow ITOM/AIOps Certification
Experience with hybrid cloud & observability tools
Knowledge of ITIL/DevOps practices