6+ Years of Experience

Job Description:

· Development of Avaya EP IVR applications in AOD , Avaya Orchestration Designer 7.x and above

· Implementation of Avaya Experience Portal – AEP7.x or above

· Responsible for overall LLD , data /call flow development of sophisticated IVR applications in Avaya OD & AEP

· Configuration/Monitoring of IVR applications and troubleshooting AEP

· Design and development of database for IVR applications

· Good understanding of services integration; JSON / REST and SOAP/XML services

· Very good understanding of VDNs , Skills and Telecom related adjuncts

· Knowledge of supporting applications for IVR and Telecom/Contact Center Technology; ACM, CTI, AES, CMS etc.

· Good communication skills and able to liaise with diverse teams in IT and Business throughout solution lifecycle

· Support to Business team, on site/on call during application testing and production issue resolution

· Technical Writing Skills - Prepare functional and technical documentation ; IVR Call Flow, LLD, Approach Document etc

· Adherence to Project Lifecycle (SDLC) with full compliance to IT policies and procedures ensuring quality software delivery to business/stakeholders

· Domain exposure – Banking, Government, Hospitality, Airways/Airports verticals

· Speech and Voice Technologies - Voice Biometrics (Nuance Vocal Password ), Speech Recognition (Nuance Recognizer) Solutions

· Cloud CX – Added advantage of awareness of Cloud CX implementation on Avaya or any other vendor.