𝗖𝗼𝗿𝗲 𝗦𝗸𝗶𝗹𝗹𝘀 & 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 (𝗠𝘂𝘀𝘁-𝗛𝗮𝘃𝗲)

9+ years of experience in IT Infrastructure / Telecom / Managed Cloud Services

Full responsibility for Cloud Services and Infrastructure operations

Strong hands-on experience administering Windows Servers, Active Directory, DNS, Exchange, Lync, SharePoint

Solid experience with VMware, vCenter, Network and Storage environments

Experience supporting, maintaining, and troubleshooting Cloud and On-Prem systems

Strong knowledge of monitoring, network diagnostics, and analytics tools

Experience with antivirus, malware protection, and patch management technologies

Conduct data and security audits as per business and compliance requirements

Maintain and enforce security policies and procedures

Diagnose system issues, predict trends, and implement long-term solutions

Ensure accurate system documentation, records, reporting, and analysis

Implement new processes, procedures, and technologies within cloud environments

Work in a 24x7x365 operational environment, ensuring SLA and KPI compliance

Interface with senior management and customers, managing expectations and escalations

Support capacity planning, forecasting demand, and operating budget inputs

Lead and manage junior engineers, ensuring engagement and skill development

𝗣𝗿𝗲𝗳𝗲𝗿𝗿𝗲𝗱 / 𝗚𝗼𝗼𝗱 𝘁𝗼 𝗛𝗮𝘃𝗲

Bachelor’s Degree in Computer Science / Information Systems

MCSE / CCNP or higher international certifications

Minimum 2 years’ experience in Managed Cloud Service environments

Experience with telecom technologies (Voice & Data, Connectivity, Security, Data Centre, Cloud, Mobility)

Hands-on experience with tools such as HP Service Management, Cisco ACI, UCS, Zenoss, VMware, UCS Director

Strong customer-facing, reporting, and stakeholder communication skills

Excellent analytical, problem-solving, and conflict-handling abilities

Ability to work under pressure, multitask, and adapt to changing environments

Self-motivated, proactive, and solution-oriented mindset