Key Responsibilities & Skills

1. Multiple end-to-end implementations and support experience in:

Oracle CC&B (Customer Care & Billing)

Oracle MDM (Meter Data Management)

Oracle C2M (Customer to Meter)

2. Strong functional knowledge of:

Rates, Billing, Payments

Meter Read & Meter Management

Credit & Collections, Case Management

New Connections and Customer Lifecycle processes

3. Deep expertise in MDM including:

Scalar & Interval Data

Events, Alarms, Commands

Remote Connect / Disconnect

VEE Rules, TOU, IMD

Device & Usage Management

Measuring Components, XML formats

4. Hands-on experience with OUAF development and deployments

5. Lead client discussions for requirements, issues, and solution design

6. Review and approve:

High-Level & Low-Level Design documents

Custom programs, configurations, and unit test cases

7. Perform root cause analysis for issues and define corrective & preventive actions

8. Identify automation and system improvement opportunities to reduce L2/L3 tickets

9. Drive system enhancements to improve overall customer experience

10. Manage multiple stakeholders effectively

11. Mentor and support team members across development, testing, debugging, and solution design