Experience- Should Be Min 6+ Years

Notice Period- Imm- 30 Days

Budget- As per the market standard

Job Description:

Experience: Minimum 8+ years overall (3+ years Linux platform, 5+ years ServiceNow administration)

Job Summary

We are seeking an experienced Senior Engineer – ServiceNow Administrator with strong Linux expertise to manage, and support a self-hosted ServiceNow environment. The role focuses on platform administration, upgrades, database management, performance tuning, and basic ServiceNow configuration.

Key Responsibilities

· Install and configure ServiceNow on Linux VMs using deployment guides

· Administer self-hosted ServiceNow instances including upgrades and cloning using documentation

· Manage Linux servers, services, and OS-level tuning

· Install, configure, and manage MariaDB and PostgreSQL databases

· Perform regular database backups and restores

· Fine-tune ServiceNow performance per best practices

· Work with OCI cloud infrastructure, load balancers, WAFs, and SSL certificates

· Support DR, failover, and failback processes

· Experience in production support

· Knowledge of Incident management to handle production incidents and general ITSM process knowledge

· Perform ServiceNow admin tasks: users, groups, reports, catalogs, forms, update sets

· Familiar with core integrations like SSO, AD and Email and deep understanding of API based integration

· Plan, deploy, and optimize ServiceNow Discovery: schedules, credentials, probes/sensors, patterns; triage Discovery errors and data quality issues.

· Configure, and enhance Incident, Change, Problem, Request processes—assignment models, SLAs/OLAs, escalations, notifications, approvals, CAB workflows, and risk assessment.

· Build/maintain process logic via business rules, client scripts, UI policies, Flow Designer/workflows; enforce best practices and instance hygiene (update sets, naming, cloning).

· Working and hands on experience on Discovery

· Strong troubleshooting and analytical skills, especially in production environments

· Ability to document processes, configurations, and discovery designs

· Good communication skills to work with process owners, platform teams, and stakeholders

· Willingness to support on‑call and operational support activities when required

Required Skills

- Strong Linux administration experience

- Hands-on ServiceNow administration experience

- Experience with MariaDB and PostgreSQL

- Knowledge of OCI cloud and security concepts