Bachelor’s degree in Business Administration, Information Systems, Engineering, or a related field.

• Experience in business process analysis, process reengineering, or service

transformation.

• Strong experience in business process modeling methodologoes and techniques.

• Experience supporting digital transformation initiatives.

Review services and processes proposed for onboarding, transformation, or improvement.

• Analyze business rules, service scope, eligibility criteria, and end-to-end workflows.

• Develop AS-IS and TO-BE process maps to identify gaps, inefficiencies, and risks.

• Reengineer and optimize processes to improve efficiency, turnaround time, and service quality.

• Ensure services are business-ready, operationally feasible, and suitable for implementation or digitization.

• Elicit, document, and validate business requirements with stakeholders.

• Facilitate workshops and working sessions to validate service design and process flows.

• Act as a bridge between business stakeholders and technical or delivery teams.

• Produce clear documentation including process maps, SOPs, service blueprints, and BRDs.

• Support governance, review, and readiness assessments.