Key Responsibilities:
Lead enterprise-wide Operations Transformation Strategy.
Drive operational excellence, Lean, process re-engineering, and automation.
Lead digital transformation and AI-enabled initiatives.
Develop transformation roadmaps and governance frameworks.
Deliver measurable improvements in productivity, cost, and customer experience.
Present progress to Executive Management and Board Committees.
Lead cross-functional transformation teams and engage senior stakeholders.
Requirements:
12–18 years of leadership experience in Banking Operations/Transformation.
Proven experience delivering large-scale transformation programs.
Strong expertise in Lean, Six Sigma, BPM, BPR, Digital Transformation, Automation, AI, and Change Management.
Experience engaging with Executive Committees and Board-level stakeholders.
Master's degree preferred.
PMP/PRINCE2/Lean Six Sigma certification is an advantage.