Skills & Experience Required
Essential
Experience administering Learning Management Systems LMS or Learning Experience Platforms (LXP).
Experience testing e_learning content, including SCORM-based courses.
Strong attention to detail and quality assurance mindset.
Experience supporting end users through email or helpdesk systems.
Strong problem-solving and troubleshooting skills.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office applications.
Preferred
Experience with Cornerstone, EdCast, Skillsoft, Udemy, Coursera, or similar learning platforms.
Experience creating pathways, channels, SmartCards, and digital learning experiences.
Knowledge of learning operations and learner support processes.
Experience working with ticketing/helpdesk platforms.