Experience: 3-5 years of experience in IT support, with at least 1-2 years in an L2 support role.
- Prior experience in a retail banking or financial services environment is highly preferred.
Technical Skills:
- Proficiency in troubleshooting Windows/Linux operating systems, SQL databases, and network protocols (TCP/IP, DNS, VPN).
- Familiarity with banking applications (e.g., Temenos T24, Finacle, or similar core banking systems) and payment processing platforms.
- Experience with ITSM tools (e.g., ServiceNow, Remedy) and monitoring tools (e.g., Splunk, Dynatrace).
- Knowledge of cloud platforms (e.g., Azure, AWS) and virtualization (e.g., VMware) is a plus.
Certifications (Preferred):
- ITIL Foundation, CompTIA Network+, Microsoft Certified: Azure Fundamentals, or similar.
Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication skills for interacting with technical and non-technical stakeholders.
- Ability to work under pressure and manage multiple priorities in a time-sensitive environment.
Location- Abu Dhabi (We are open to consider candidates who are willing to relocate)
Joining period- Within 30 days