Industry/ Domain: Banking

Location: UAE- Dubai (Work from Office)

About the Role

We are seeking a highly skilled Application Production Support Specialist to join our team. The ideal candidate will have a banking background and strong expertise in application troubleshooting, performance tuning, and workflow maintenance within the ITIL framework.

Key Responsibilities

- Application Support & Maintenance

Troubleshoot, configure, and maintain banking applications.

Optimize application performance and ensure smooth functionality.

Analyze incidents, resolve tickets within SLA, and maintain high-quality standards.

Conduct proactive monitoring and incident analysis.

- Technical Expertise

Hands-on experience with Unix commands for troubleshooting.

Strong knowledge of Oracle SQL & PL/SQL for database support.

Experience handling interface-related issues and working with middleware systems such as TIBCO, Open API, and Microservices.

Java debugging knowledge for application issue resolution.

- Functional Knowledge

Understanding of Trade Finance products (Eximbills, Import LC, Export LC, Collections, Guarantees).

Experience in workflow maintenance and configuration.

Ideal Candidate Profile:

5+ years in a technical support and Developer role in Eximbills within a large banking organization.

Strong understanding of ITIL processes in production support.

Ability to work under pressure and collaborate with cross-functional teams.