Industry/ Domain: Banking
Location: UAE- Dubai (Work from Office)
About the Role
We are seeking a highly skilled Application Production Support Specialist to join our team. The ideal candidate will have a banking background and strong expertise in application troubleshooting, performance tuning, and workflow maintenance within the ITIL framework.
Key Responsibilities
- Application Support & Maintenance
Troubleshoot, configure, and maintain banking applications.
Optimize application performance and ensure smooth functionality.
Analyze incidents, resolve tickets within SLA, and maintain high-quality standards.
Conduct proactive monitoring and incident analysis.
- Technical Expertise
Hands-on experience with Unix commands for troubleshooting.
Strong knowledge of Oracle SQL & PL/SQL for database support.
Experience handling interface-related issues and working with middleware systems such as TIBCO, Open API, and Microservices.
Java debugging knowledge for application issue resolution.
- Functional Knowledge
Understanding of Trade Finance products (Eximbills, Import LC, Export LC, Collections, Guarantees).
Experience in workflow maintenance and configuration.
Ideal Candidate Profile:
5+ years in a technical support and Developer role in Eximbills within a large banking organization.
Strong understanding of ITIL processes in production support.
Ability to work under pressure and collaborate with cross-functional teams.