Seasoned SRE/ITIL Lead with 12+ years of experience in the banking industry, specializing in Real-Time Banking (RTB), ITIL processes, and Site Reliability Engineering (SRE).
Key Responsibilities:
1. Lead SRE teams in Agile & DevOps practices, ensuring performance & reliability
2. Define KPIs & adopt best practices to improve system resilience
3. Drive automation initiatives to enhance efficiency & reduce manual tasks
4. Develop & implement monitoring and alerting strategies
5. Ensure structured engineering & operations processes for consistency
6. Represent the SRE team to stakeholders, customers, and internal teams
7. Proven experience working in RTB / Production support teams