The L2 Engineer – Cisco Meraki is responsible for providing advanced technical support, troubleshooting, and management of Cisco Meraki network solutions. This role involves handling escalated issues from Level 1 (L1) support, ensuring the stability and performance of Meraki wireless, switching, and security infrastructure, and collaborating with cross-functional teams to implement, optimize, and maintain Meraki deployments.

Skills Required :-

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Cisco certifications (e.g., Meraki Solutions Specialist, CCNA, CCNP) are highly preferred.

Experience:-

5+ years of experience in network wireless solutions.

Hands-on experience with Cisco Meraki solutions, including wireless, switching, and security appliances.

Proven expertise in troubleshooting and resolving network-related issues.

Technical Skills:-

Strong knowledge of Cisco Meraki solutions, including Meraki Dashboard management.

Proficiency in network protocols (e.g., TCP/IP, DNS, DHCP, VLANs, VPNs).

Experience with QoS, traffic shaping, and security policies.

Familiarity with Meraki monitoring tools and analytics.

Knowledge of ITSM platforms (e.g., ServiceNow, Jira) for incident and problem management.