Join our Group IT team and play a key role in safeguarding the continuity of services across our global operations.

About the Role

As a Service Resilience & Continuity Engineer, you will:

- Develop and maintain the Group-wide service continuity program.

- Manage dashboards tracking continuity readiness across services.

- Lead planning, preparation, and testing to ensure business continuity in case of major incidents or disasters.

- Apply and maintain our service criticality tiering framework, ensuring the right investments in resilience and risk mitigation.

- Act as a guardian of availability—working closely with delivery teams to ensure performance, capacity, resilience, and operational requirements are met.

- This is a critical role that drives service resilience and recoverability across IT Operations, including international entities—building trust as a true partner to the business.

What We’re Looking For

Experience

- 3+ years in IT Operations in organizations with 4000+ users (banking experience: 4+ years)

- Strong background in high availability, high transaction-rate, and geographically complex environments

- 2+ years in IT service performance engineering, service delivery, or transition

- Proven track record in cross-functional technology teams

Knowledge & Skills

- Expertise in IT Service Management with a strong operations focus

- Deep functional & technical understanding of critical applications and infrastructure services

- Strong grasp of risks, security, compliance, and audit requirements