The role is responsible for ensuring optimal staffing, scheduling, and resource planning within the client's Technology and Digital Departments. This role supports the effective alignment of workforce capacity with service level goals, technology initiatives, and regulatory compliance requirements.

Qualification:

• University degree, or equivalent work experience required

• 10-15 years of experience in staffing, recruiting, workforce management, HR, talent acquisition. At least 5 years of team leadership and people management experience

• Proficient in workforce management systems (e.g., Oracle HRMS).

• Understanding of project lifecycle management, agile resource planning and organization structures.

Responsibility:

• Ensure providing right talent at the right level and right time as needed by delivery teams per their request and in accordance with agreed SLAs with vendors

• Analyze staffing based on supply and demand for successful delivery of products and services provided by Group IT

• Determine staffing level and creation of teams based on demand / delivery timeline

• Assess, simulate and act upon the impact and effect of forecasted volume, planned vs Actual

• Generate regular reports and dashboards for leadership to drive decision-making.