Experience: 4+ Years in IT/Application Support

We’re seeking a reliable and proactive Application Support Engineer to join our Delivery & Maintenance team. This role involves supporting business-critical applications, handling incidents, service requests, and contributing to application stability and continuous improvement.

Role Overview:

Provide L1/L2 support for application issues, change requests, and user queries

Investigate and troubleshoot application errors (front-end & back-end)

Perform root cause analysis, coordinate with vendors, and implement fixes

Conduct unit and integration testing; support code migration across environments

Maintain clear documentation of configurations, updates, and issue resolutions

Assist in access management and ensure user requests are addressed efficiently

Guide users through diagnostic procedures and collect error details

Create and maintain user guides, backend documentation, and support materials

Generate reports on ticket trends, performance metrics, and corrective actions

What We’re Looking For:

4+ years of hands-on experience in software/application support roles

Strong knowledge of software troubleshooting and maintenance

Familiarity with Agile development environments

Experience with ticketing systems and service desk operations

Excellent communication, coordination, and documentation skills

Ability to work closely with development teams, vendors, and business users

If you're passionate about solving technical issues, improving application performance, and supporting end-users, we’d love to connect!