Are you a visionary operational leader ready to shape the future of a dynamic F&B powerhouse?
This is a pivotal, high-impact role for a leader who thrives on optimizing multi-unit performance, driving innovation, and delivering unparalleled customer experiences across diverse F&B landscapes.
The Mission: F&B Operations Director (Retail & Catering)
Core Responsibilities:
Strategic Oversight: Develop and execute comprehensive operational strategies for all MSM/QSU coffee retail outlets and Catering Operations, aligning with aggressive growth targets and profitability goals across the UAE and potential new markets.
Retail Excellence: Drive consistent operational standards, optimize workflow, and ensure exceptional customer service and product quality across all coffee retail units. Implement best practices for inventory management, labor scheduling, and outlet profitability.
Catering Mastery: Lead and streamline all aspects of catering operations, from menu execution and logistics to on-site service delivery. Ensure flawless execution of high-volume, high-end events, maintaining impeccable food safety and client satisfaction.
Team Leadership & Development: Recruit, mentor, and inspire a high-performing team of Area Managers, Outlet Supervisors, Baristas, etc.
What We're Looking For:
Experience: Minimum 8+ years of progressive operational leadership in F&B, with at least 3-5 years in a Director-level role overseeing multi-unit retail (specifically coffee concepts) AND significant catering operations.
Strategic Thinker: Proven ability to analyze market trends, develop scalable operational strategies, and execute complex projects across diverse F&B channels.
Financial Acumen: Strong understanding of P&L management, budgeting, forecasting, and driving profitability in high-volume F&B environments.
Leadership & Communication: Exceptional ability to lead, motivate, and develop large teams, with outstanding interpersonal and presentation skills.
Adaptability: Experience thriving in fast-paced, dynamic environments with a keen eye for operational detail and problem-solving.