Key Responsibilities:
Evaluate the current level of M365 usage and maturity across the organization, find gaps and opportunities, and set success metrics and KPIs.
Oversee the M365 applications and increase adoption.
Develop and deliver effective communication, training, and support for M365 users, champions, and leaders.
Build and manage a network of M365 champions who can support M365 adoption and best practices.
Work with different teams or units to provide solutions based on their needs. Define project KPIs and track them during and after the project.
Measure and report on the adoption and impact of M365 tools and services, using data and feedback.
Identify and solve risks and issues that may affect the adoption and change process and escalate as needed.
Work with IT, business, and project teams to align and integrate M365 adoption and change activities with other initiatives and processes.
Keep up with the latest trends and developments in M365 and provide insights and suggestions on how to use new features and functions.