THE ROLE

Lead all branch operations (Amer, Tasheel & corporate services)

Build unified operating model across all centers

Implement Lean/Six Sigma process improvements

Drive digital transformation & automation

Optimize costs by 10-15% while improving service quality

Prepare business for GCC expansion

Build high-performing teams & leadership culture

WHAT WE NEED

Must-Haves:

10+ years in Operations Leadership roles

Currently in UAE with UAE experience

Fluent Arabic speaker (essential)

Multi-branch/multi-location operations background

Government services, service centers, retail, logistics or BPO experience

Strong in Lean/Six Sigma/Kaizen methodologies

MBA preferred

Key Skills:

Process optimization & SOP development

CRM, automation & dashboard systems

Data-driven decision making

People leadership & team development

WHY JOIN?

Transform founder-led to system-led operations

COO-level impact & strategic influence

Work directly with CEO & Board

Lead regional expansion initiatives

Build & develop your leadership team

12-MONTH SUCCESS

Unified SOPs with <3% error rates

SLA compliance ≥90%

NPS improved to ≥75

10-15% operational cost reduction

Digital tools fully adopted

Business ready for GCC expansion