🌍 Job Description – Retention Desk Executive (English Desk)

📍 Location: Dubai, UAE (Onsite)

🕒 Availability: Immediate

💰 Compensation: Competitive salary + Performance Commissions

🔑 Key Responsibilities

🤝 Retention of Clients

• Build and maintain strong client relationships through regular communication and excellent service.

• Understand customer needs, address concerns, and manage risks proactively.

• Ensure consistently high levels of satisfaction and loyalty.

📈 Upselling & Cross-Selling

• Identify opportunities to upsell and cross-sell trading products/services to existing clients.

• Provide tailored information aligned with evolving client needs and market conditions.

👥 Collaboration

• Work closely with internal teams to resolve issues and align on client-impacting decisions.

• Ensure a cohesive, strategic approach to retention and business growth.

📞 Relationship Management

• Conduct regular check-ins and proactive outreach to strengthen engagement.

• Provide training, guidance, and support to help clients maximize trading opportunities.

⚡ Resolution

• Act as the main point of contact for client concerns and complaints.

• Collaborate across departments to ensure quick and effective issue resolution.

• Maintain strong customer relationships while resolving problems effectively.

🎯 Sales Performance

• Achieve and exceed daily, monthly, and quarterly retention, sales, and upselling targets.

🗣 Customer Feedback

• Collect and analyze client feedback on their trading experience.

• Share insights with management and internal teams to improve service delivery.

📊 Trading Market Knowledge

• Stay updated with industry trends, platforms, and market dynamics.

• Apply insights to strengthen retention strategies and boost client satisfaction.

📝 Reporting & Analysis

• Maintain accurate client records, trading activity logs, and retention data.

• Prepare reports on performance, risk management, and client progression.

🚨 Risk Management

• Follow company risk management processes and policies.

• Identify, assess, and mitigate potential business and customer risks.

👤 Ideal Candidate Profile

• Minimum 1 year of experience in Forex/Online Trading (sales, account management, or retention).

• Proven track record of managing high-value clients and achieving strong deposit volumes.

• Strong understanding of trading platforms, retention tools, and client psychology.

• Fluent English (spoken & written) – additional European languages are an advantage not mandatory.

• Smart, proactive, and resourceful with strong persuasion and negotiation skills.

• Target-driven, resilient, and motivated by results.

🚀 Why Join Us?

• Competitive Salary + Performance Commissions

• Work in a diverse, international environment.

• All leads provided – no need to bring your own book of clients.

• Excellent career growth in a fast-paced, performance-oriented culture.