Key Responsibilities:
Act as the primary point of contact for Salesforce support and issue resolution
Provide functional and technical support across Salesforce SalesCloud & ServiceCloud
Work closely with Sales, Marketing, Leasing, CRM, Operations, and Handover teams
Manage Salesforce Administration tasks (users, roles, permissions, security, data integrity)
Build and maintain reports, dashboards, flows, validation rules, and process automation
Support UAT, golive activities, training sessions, and documentation
Advise stakeholders on Salesforce best practices and capabilities
Requirements:
2–3 years of experience in Salesforce administration/support
Strong experience with Sales Cloud and Service Cloud
Good understanding of real estate processes (sales lifecycle, unit inventory, handover, post-sales)
Salesforce Administrator Certification is mandatory
Strong communication and client-facing skills
Experience with data migration, sandbox testing, and change management