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Call Center Architect
United Arab Emirates | Dubai | Full time | Salary: TBD
Company Dicetek LLC
Industry IT Services and IT Consulting
Job Function Artificial Intelligence - AI
Experience Relevant experience
Education Bachelors
Post Date 2026-02-23
Job Expiry 2026-03-25
Job ID 20995

Skills Required -

- Designs and governs the end-to-end contact center technology architecture across voice and digital channels.

- Design enterprise call center architecture (on-prem / cloud / hybrid)

- Lead implementation of platforms (Genesys, Avaya, NICE, Amazon Connect, Cisco)

- Define integration with CRM, ERP, IAM, AIengines, analytics tools

- Design omni channel routing (voice, chat, email, WhatsApp, social)

- Define scalability, HA/DR, and migration to CCaaS

- 10+ years experience, 5+ years in architecture roles
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