· Experience: Min 5+ Years

· Location- Onsite- Dubai

· NP- Upto 30 Days

Required Skills: (MPGS and CYBS (Mastercard and Visa payment gateways) experience)

· Offer technical, functional and product integration support to merchant partners in order to get their checkout page, mobile app, IVR, CRM systems, etc. integrated with BANK’s Payment Gateways & other web/mobile based acquiring products in a seamless and error free manner.

· Provide technical pre-sales support by accompanying product & sales team to meetings with prospects. This would typically involve giving presentations to prospective and existing clients, providing product demonstrations, and using whiteboard sessions, all with a focus on maintaining a sales-oriented approach.

· Deliver training sessions to colleagues and clients on the use of bank’s Payment Gateway products.

· Provide proposal support to the sales team in order to accurately determine the feasibility, cost and time implications when responding to customer proposals for large relationships.

· Gather and accurately document business and technical requirements from customers in order to work with other internal teams to provide reliable project estimates

· Write small internal computer applications to provide proof-of-concept ideas, to test RAKBANK’s e-commerce products, and to troubleshoot client issues

· Coordinate with payment gateway providers on issues that requires their intervention and troubleshooting

· Ensure compliance mandate monitoring & implementation.

· Handle merchant onboarding on various payment gateways, digital payment solutions offered by Bank such as Skiply, etc.

· Assist Service Delivery Manager in performing BAU activities of the unit.