𝗖𝗼𝗿𝗲 𝗦𝗸𝗶𝗹𝗹𝘀 & 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲
✔️ Strong experience in Helpdesk / Desktop Support (L1/L2)
✔️ Hands-on troubleshooting of hardware, software, network & access issues
✔️ Exposure to application support and vendor coordination
✔️ Basic understanding of infrastructure support (servers, networks, monitoring)
✔️ Experience in IT operations, deployments, upgrades & testing
✔️ Exposure to IT audit, compliance & documentation activities
✔️ Strong knowledge of Windows OS, user administration & IT support tools
✔️ Experience in government / regulated environments preferred
✔️ Strong communication, customer service & problem-solving skills