Key Responsibilities:
• Build and maintain a unified customer database from POS data
• Lead RFM segmentation and identify VIP, repeat, lapsed and one-time clients
• Drive clienteling campaigns through WhatsApp Business & Email
• Improve in-store customer data capture and train retail teams
• Track repeat purchases, reactivation revenue and campaign ROI
• Ensure compliance with UAE PDPL requirements
• Select and manage a cost-effective CRM/clienteling platform
Requirements:
✅ 5–8 years’ experience in Retail CRM / Clienteling
✅ Minimum 3 years in luxury/premium fashion or jewelry
✅ GCC experience strongly preferred
✅ Advanced Excel required; SQL/POS data experience preferred
✅ Proven results in clienteling, customer reactivation and repeat revenue
✅ Experience training and managing retail teams on data capture
✅ Experience with WhatsApp Business and CRM platforms such as Zoho, HubSpot or Salesforce