Experience: 6–10+ Years
Level: L3 / Senior Infrastructure Support
REQUIRED TECHNICAL SKILLS
✅ Windows Server Administration
✅ Active Directory / Group Policy
✅ DNS / DHCP / DFS
✅ Microsoft 365 / Exchange Online
✅ Entra ID / Azure AD / Intune
✅ VMware vSphere / ESXi / vCenter
✅ PowerShell / Windows Automation
✅ Backup & Disaster Recovery
✅ SAN / NAS / Storage Technologies
✅ TCP/IP / VLAN / VPN / Firewall Fundamentals
✅ Server Monitoring & Performance Management
✅ Patch Management & Vulnerability Remediation
✅ Incident / Problem / Change Management
✅ RCA & L3 Escalation Handling
✅ ITIL Framework
CERTIFICATIONS — DESIRABLE
🔹 Microsoft Certified: Windows Server / Azure
🔹 VMware VCP
🔹 ITIL Foundation
🔹 Relevant Microsoft 365 / Security certifications