𝗖𝗼𝗿𝗲 𝗦𝗸𝗶𝗹𝗹𝘀 & 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲

✔️Own end-to-end business requirements documentation (BRDs) for card products (debit, credit, prepaid) and digital banking features, card management , card controls, limits management, and self-service capabilities.

✔️Coordinate with core card management and processing systems (Way4) to define API level requirements.

✔️Manage relationships and coordination with card schemes and processors (VISA, Jaywan) on product launches, scheme compliance, and issue resolution.

✔️Lead card migration and platform transition projects, including production support coordination, data validation, and reconciliation during and after migration.

✔️Define and document customer-facing flows for card lifecycle events: activation, block/replace, freeze/unfreeze, top-up, and digital wallet provisioning (Apple Pay/Google Pay).

✔️Investigate and resolve operational issues related to card processing, settlement, reconciliation, and third-party integrations.

✔️Prepare and present stakeholder updates on product launches, roadmaps, and project status to senior management and cross-functional teams.

✔️Ensure requirements and product features align with regulatory and compliance obligations, including sanctions screening, KYC, and consumer protection standards.

✔️Collaborate with technology, operations, compliance, and vendor teams to ensure timely and accurate delivery of card and digital banking initiatives.