🔹 Key Responsibilities
✅ Lead enterprise-wide ITSM programs and transformation initiatives
✅ Drive ITIL-based Incident, Problem, Change & Service Management processes
✅ Manage SLAs, KPIs, governance, risks, vendors, and service performance
✅ Lead ITSM tool implementation and continuous service improvement
✅ Coordinate with technical teams, business stakeholders, and service providers
🎯 Requirements :
🔸 10+ years of overall IT experience
🔸 5+ years in ITSM / Service Management leadership
🔸 Strong knowledge of ITIL and ITSM processes
🔸 Experience with ServiceNow, BMC, or similar ITSM tools
🔸 Strong program, stakeholder, and vendor management experience
🎓 Qualifications :
🎓 Bachelor’s degree in IT, Computer Science, Engineering, or related field
🎓 ITIL 4 certification – Preferred
🎓 PMP / PRINCE2 / PgMP is an advantage