Renewal & Upsell Specialist – Cloud Subscriptions - Hyderabad & Dubai, UAE (Full Time)

Experience: 2–4 Years

Job Summary:

FVC is looking for a detail-oriented and proactive Renewal Specialist to manage software upsell and subscription renewals. The ideal candidate will have experience in renewal management, customer coordination, vendor management, and handling renewals for ZOOM, Ribbon & Mitel. Experienced candidates in handling Microsoft, Sophos or similar subscription products will be considered.

The candidate will be responsible for ensuring timely renewals, maintaining customer relationships, identifying renewal opportunities, and supporting business growth through effective Upsell opportunities in the existing accounts.

Key Responsibilities:

*Manage end-to-end renewal activities for products, licenses, and subscriptions.

*Track upcoming renewals & proactively with customers and channel partners to ensure timely renewals.

*Prepare & share renewal quotations, proposals, and pricing details.

*Coordinate with vendors, distributors, and channel partners for renewal pricing, approvals, and order processing.

*Follow up with customers and partners on pending quotations, purchase orders, and renewal confirmations.

*Maintain accurate records of renewal opportunities, customer details, subscription expiry dates, and renewal status in CRM/ERP systems.

*Identify renewal opportunities, upselling, and cross-selling possibilities.

*Coordinate with internal Sales, Finance, and Operations teams to ensure smooth renewal.

*Ensure timely invoicing, order booking, and subscription/license activation.

*Prepare renewal reports, pipeline updates, and forecasts.

*Resolve customer and partner queries related to renewals, licensing, and subscriptions.

Required Skills & Qualifications:

*2–4 years of experience in renewals, sales coordination, inside sales, or channel operations within the IT industry.

*Experience handling software or IT product renewals.

*Knowledge of ZOOM, Mitel and Ribbon or equivalent products like Sophos and Microsoft products, licensing, and subscription models.

*Understanding of IT distribution, channel partners, and vendor coordination.

*Strong communication, negotiation, and follow-up skills.

*Good knowledge of MS Excel and CRM/ERP tools.

*Strong attention to detail and ability to manage multiple renewals simultaneously.

*Ability to work independently and meet renewal targets and deadlines.

Preferred Candidate Profile:

*Candidates with experience in IT distribution or working with IT channel partners will be preferred.

*Experience in handling Sophos and Microsoft renewals will be an added advantage.