Experience: 2–4 Years

Languages: Arabic & English (Bilingual)

Education: Bachelor’s Degree (Banking, Finance, Insurance, or related)

About the Role

We are looking for a proactive and detail-oriented Complaint Handler – Social Media to join our team. You’ll be responsible for monitoring and managing customer complaints across various social media platforms while working closely with internal and external stakeholders to resolve issues efficiently.

Key Responsibilities

Monitor and respond to customer complaints on platforms like Facebook, Twitter, Instagram, and LinkedIn

Escalate and follow up on unresolved complaints

Evaluate and register complaints using our complaint management system

Coordinate with Licensed Financial Institutions (LFIs) to resolve disputes

Track metrics, generate reports, and suggest process improvements

Actively protect brand reputation and ensure a positive customer experience

Qualifications & Skills

Bachelor's degree in a relevant field

2+ years in complaints handling or customer service

Experience in the UAE financial sector (preferred)

Proficient in both Arabic and English

Knowledge of complaint resolution platforms and social media tools