Key Responsibilities
Dispute & Escalation Management
>> Serve as the primary point of contact for escalated customer concerns related to battery and other automotive services.
>>Conduct thorough investigations to determine the root causes of complaints.
>>Coordinate with internal teams including Customer Service, Technicians, and Product to resolve issues efficiently.
>>Follow up with customers to ensure complete resolution and satisfaction.
Cross-Department Collaboration
>>Share feedback with relevant departments to support continuous service improvement.
>>Identify recurring operational issues and recommend effective long-term solutions.
Negative Google Review Handling
>>Manage escalations related to negative Google reviews and ensure appropriate responses and resolutions.
We are seeking a professional who possesses
>> Strong communication and interpersonal skills
>> Excellent problem-solving and analytical abilities
>> A customer-centric approach
>> Previous experience in escalations, customer service, or operations
Benefits :
Company Visa
Paid Leave & Annual Airfare
Medical Insurance